Frequently Asked Questions

Frequently Asked Questions

You've got questions. We've got answers. Not an FAQ person? Send us a quick note here.

Shipping & Returns
Contact
Privacy
Saving Money
Other Questions
What is your Shipping Policy?

For answers to any question you may have about shipping, included but not limited to, “How fast will my order ship?” “What shipping methods do you use?” and “What will Shipping & Handling cost me?” (it's free by the way) please see our complete Shipping Policy here.


I need to return a product. How can I do it?

For answers to any question you may have about returns, included but not limited to, “Do I have to pay to send an item back?” “When can I expect my refund?” and “What if I want to exchange my item?” please see our complete Return Policy here.


How do I contact you?

The easiest and fastest way to contact us is by emailing help@momtl.com or using the Contact page. You may also call our toll free customer support center at 888.MOMTL-29 (888.666.8529). We're generally available 9 a.m. to 5 p.m. Monday through Friday. If you don't reach us, please leave a message. We'll always call you back.


What is the fastest way to reach you?

We're available however it's best for you. Phone person? Call 888.666.8529. Into the fancy new Live Chat life? We've got you. If it’s after hours and we’re unavailable by those means, e-mail help@momtl.com or fill out the Contact page. Unfortunately at this time we are unable to communicate with you via Morse code or singing telegram. Maybe one day. 


Where can I ask questions or give feedback?

We welcome all questions and comments, which help us live up to our customer support promises. You can ask questions and give feedback by e-mailing help@momtl.com or by using the Contact page.


What is your Privacy Policy?

Protecting you and your personal information is a top priority. We make every effort to make your shopping experience at More of Me to Love as secure as possible, and we encourage you to visit our detailed Privacy Policy here. If you believe anything has compromised your security or the security of the More of Me to Love site, please contact us immediately.

Where can I find items on sale?

Numerous items throughout our store are on sale at any given time. If an item is on sale, you will see an orange “SALE” triangle in the upper left corner of the item photo.


How can I get exclusive offers?

Sign up for our emails and get special offers and deals. You can also keep up with us on Facebook and Twitter.


How can I sign up for the Newsletter?

You can sign up for the newsletter here.


I'm a caretaker shopping for someone else. How can you help me shop on your site?

We can set up a free shopping appointment via telephone with you. There are no obligations to purchase during or after this telephone shopping session, and we will strive to understand your needs and help however we can. 


Can I buy your products wholesale?

We welcome inquiries about purchasing our products wholesale. If you are interested, please e-mail wholesale@moreofmetolove.com.


What is the More of Me to Love Community?

More of Me to Love promotes the Health At Every Size paradigm, which helps people achieve healthier and happier lives by focusing on behaviors in a weight-neutral way. Our community provides the support, information and encouragement that will help you learn to love your body at every size.